Glossary
EP - Exemplary Professional Practice

EP35EO: Describe and demonstrate that patient satisfaction data aggregated at the organization or unit level outperform the mean, median or other benchmark statistic of the national database used. Provide analysis and evaluation of data and resultant action plans related to patient satisfaction with nursing addressing four (4) of the following: • Pain • Education • Courtesy and respect from nurses • Careful listening by nurses • Response time

All graphs for each unit were updated to include the fourth quarter of 2013
*Please note all data represented in the graphs is based on discharge date. Therefore, the data for Q4 is subject to change as additional patients submit their surveys.

HCAHPS: Nurses “always” treated you with Courtesy and Respect

PRESS GANEY: Friendliness/Courtesy of Nurses
BEHAVIORAL HEALTH

HCAHPS: Nurses “always” listened to you carefully

PRESS GANEY: Degree to which nurses kept you informed about treatment program
BEHAVIORAL HEALTH

HCAHPS: Call button help as soon as wanted

PRESS GANEY: Promptness of Nurses in responding to your requests
BEHAVIORAL HEALTH

HCAHPS: Pain well controlled

PRESS GANEY: Degree to which nurses kept you informed about medications
BEHAVIORAL HEALTH